Shipping policy
We offer free shipping to all 48 contiguous United States. Your order, designed and made in our Durham, North Carolina studio, will be carefully packed and shipped from our facility.
Shipping & Bundle Savings
Many of our collections were designed to be enjoyed together, and shipping them together simply makes sense.
Combining eligible pieces into a single shipment allows us to use fewer pallets, less packaging, and fewer transportation resources than shipping each piece individually. It reduces waste, improves freight efficiency, and creates shared savings throughout the shipping process.
Those savings are reflected in our bundle pricing. When you purchase two eligible pieces, you'll automatically receive 10% off. Purchase three or more eligible pieces and you'll receive 15% off at checkout.
It's a practical approach that supports more efficient shipping, reduces environmental impact, and makes it a little easier to build a space with pieces designed to belong together.
Shipping Methods
Small Items: Smaller items, such as wall hangings and accessories, typically ship via UPS, FedEx, or USPS Ground service. You will receive a tracking number to monitor your shipment.
Large Items: Larger items, including benches, chairs, and sculptures, ship via motor freight. Freight carriers typically schedule deliveries Monday through Friday and require a signature upon receipt. The freight company will contact you to schedule a delivery window, and may call again when they are approximately 30 minutes away.
Freight Delivery & Inspection Protocol
For large items received via freight, immediate and thorough inspection upon receipt is imperative. The delivery slip is a legally binding document, and by signing it without notation, you are confirming your order arrived in perfect condition, releasing us and our shipping partners from liability for any damage.
Inspect Packaging: Check the outside of cartons or wrapping materials for any signs of damage before opening.
Unwrap & Inspect Product: Large items must be immediately unwrapped and inspected for damage while the delivery team is still present.
Document All Damage: If you discover any damage, document it in detail on all copies of the shipper's waybill.
Get Co-Signature: Have the delivery crew co-sign the waybill next to your damage notations.
Driver Refusal to Wait: If the driver refuses to wait for your inspection, note on the waybill: "Driver refused to wait for inspection of contents. Final determination of possible damage to contents will be made when packages are opened after delivery."
Refuse Significant Damage: If your product has received significant damage, refuse the delivery and clearly note the reason for refusal on the delivery paperwork.
Contact Us Immediately: For any damage, or if you refuse a delivery, please call us immediately at (919) 680-3513 or email us at info@cricketforge.com. Include photos of the damage so we can best advise on resolution or file a claim.
Minor Damage Resolution: Small scratches or abrasions can typically be spot-treated even if you don’t notice them until later. Send us photos, and we will advise on treatment.
Missing Items/Hardware: If your shipment is missing any pieces or hardware, document the shortage on the waybill and call us immediately.
Retain Packaging: Please retain all original packing material and boxes until you have verified the satisfactory condition of your purchase.
Important Delivery Reminders
Customer Responsibility for Fit: It is your responsibility to ensure that the item you order can fit through entryways and obstacles in your home. Items cannot be refused upon delivery if they do not fit.
Redelivery & Storage Fees: If you are not home at the time of your scheduled delivery, additional charges will apply for redelivery. Storage fees may also be incurred if you are unable to accept or schedule delivery within a reasonable timeframe.
We are happy to store your furniture at no cost for up to 30 days after completion. After 30 days, standard industry fees will apply.
Cancellations in Transit / Refusal: If you refuse a delivery for any reason other than documented damage, or cancel your order while merchandise is in transit, you will be responsible for all delivery and return freight charges, which will be subtracted from any refund.
White Glove Delivery Service
For an additional fee, we offer White Glove Delivery Service for larger items. This premium service includes bringing your item into your home, placement of your choice, unpacking, and removal of packing materials.
This service does not include mounting furniture to walls or installing any electrical elements. Please request a quote for White Glove Delivery Service when placing your order. Additional charges may apply for delivery to islands, remote locations, specific scheduling requests, or other logistical challenges.
