Customized Commemorative Plaque

The majority of our products are made-to-order. This bespoke process ensures the highest quality and unique character of your piece.

General Lead Time: For benches, chairs, and sculptures, please allow a minimum of 4 to 6 weeks for your piece’s complete production.

Spring/ Peak season: During peak seasons, lead times can extend to 6 to 8 weeks.

In-Stock Items: We sometimes carry a limited inventory of our smaller products, like Wall Hangings, Stakes, Tables, and other Accessories. If this is the case, your order may ship sooner.

Expedited or Rush Order requests: Call to discuss. At our discretion, and as we are able to accommodate your request, you may request expedited production and shipping. Depending on the type of items, quantity, destination, and our current open orders, fees start at 25% of order value.

Important Note: The lead time listed indicates the time required to craft your specific piece, and does not include shipping transit time. While we work closely with our shipping partners, and strive for timely delivery, circumstances beyond our control may cause delays, and shipping times cannot be guaranteed.

Our products are characterized by their unique, premium finishes, which are an inherent part of the design and reflect their artisanal creation. Our brand's distinctiveness comes from our uncompromising focus on combining longevity, functionality, and beauty in every piece, with a particular emphasis on durability.

Variations in Finish:

Variations in the finish are a natural and expected characteristic of our products. These variations are a direct result of their handcrafted nature, the use of heavy-gauge materials, and the application of the highest quality industrial processes and techniques.

Please also be aware that color and texture can be difficult to photograph, and the appearance of your finished piece may vary, depending on your monitor or screen settings.

Natural Oxide or Rust Finishes:

For products featuring natural oxide or rust finishes, it is normal to observe the initial signs of the weathering process we apply when it ships to you. Over time, the finish will continue to naturally evolve and develop its full character, becoming more uniform as it does.

Upon initial receipt, you should expect to see streaks, spots, and unevenness in tone, as these are natural developments influenced by environmental factors. It typically takes up to six months outdoors for these finishes to fully acclimate. We strongly recommend avoiding placing products with natural oxide or rust finishes on light-colored stone or wood surfaces, as iron oxide can easily cause staining.

Product Maintenance:

Painted steel: Wash with mild soap and water as necessary to remove environmental grime. Use of abrasive cloths or pads is not recommended.

Rust Patina Steel: No maintenance necessary.

Wall hangings & lamps: Clean with a damp cloth as necessary.

We offer free shipping to all 48 contiguous United States. Your order, designed and made in our Durham, North Carolina studio, will be carefully packed and shipped from our facility.

Shipping Methods:

Small Items: Smaller items, such as wall hangings and accessories, typically ship via UPS, FedEx, or USPS Ground service. You will receive a tracking number to monitor your shipment.

Large Items (Freight Delivery): Larger items, including benches, chairs, and sculptures, ship via motor freight. Freight carriers typically schedule deliveries Monday through Friday and require a signature upon receipt. The freight company will contact you to schedule a delivery window, and may call again when they are approximately 30 minutes away.

Important Freight Delivery & Inspection Protocol – Please Read Carefully:

For large items received via freight, immediate and thorough inspection upon receipt is imperative. The delivery slip is a legally binding document, and by signing it without notation, you are confirming your order arrived in perfect condition, releasing us and our shipping partners from liability for any damage.

Inspect Packaging: Check the outside of cartons or wrapping materials for any signs of damage (tears, punctures, crushing, water damage, or incorrect orientation) before opening.

Unwrap & Inspect Product: Large items MUST be immediately unwrapped and inspected for damage while the delivery team is still present.

Document All Damage: If you discover any damage, no matter how minor (e.g., small scratches, abrasions, streaks, spots), document it in detail on ALL copies of the shipper's waybill.

Get Co-Signature: Have the delivery crew co-sign the waybill next to your damage notations.

Driver Refusal to Wait: If the driver refuses to wait for your inspection, note on the waybill: "driver refused to wait for inspection of contents. Final determination of possible damage to contents will be made when packages are opened after delivery”.

Refuse Significant Damage: If your product has received significant damage, you should refuse the delivery and clearly note the reason for refusal on the delivery paperwork. It is okay to send it back to us; our robust products are built to withstand transit, but mishandling can occur.

Contact Us Immediately: For any damage, or if you refuse a delivery, please call us immediately at [Your Phone Number] or email us at [Your Email Address]. Email us photos of the damage so we can best advise on resolution or file a claim.

Minor Damage Resolution: Small scratches or abrasions can typically be spot-treated even if you don’t notice them until later. Send us photos, and we will advise on treatment. In cases of minor damage, we will pursue repair over replacement if the item can be restored to new condition.

Missing Items/Hardware: If your shipment is missing any pieces or hardware, document the shortage on the waybill and call us immediately. We will trace the shipment or arrange for replacement.

Retain Packaging: Please retain all original packing material and boxes until you have verified the satisfactory condition of your purchase.

Important Reminders for Delivery:

Customer Responsibility for Fit: It is your responsibility to ensure that the item you order can fit through entryways and obstacles in your home. Items cannot be refused upon delivery if they do not fit.

Redelivery & Storage Fees: If you are not home at the time of your scheduled delivery, additional charges will apply for redelivery. If you are unable to accept or schedule delivery within a reasonable timeframe (as defined by the freight company), storage fees may also be incurred. We are happy to store your furniture at no cost for up to 30 days after completion. After 30 days, standard industry fees will apply.

Cancellations in Transit / Refusal (Non-Damage): If you refuse a delivery for any reason other than documented damage, or cancel your order while merchandise is in transit, you will be responsible for all delivery and return freight charges, which will be subtracted from any refund.

White Glove Delivery Service:

For an additional fee, we offer White Glove Delivery Service for larger items. This premium service includes:

Bringing your item(s) into your home and up to two flights of stairs.
Placement of your choice.
Unpacking.
Removal of packing materials.

This service does NOT include mounting furniture to walls or installing any electrical elements. Please request a quote for White Glove Delivery Service when placing your order. Additional charges may apply for delivery to islands, remote locations, specific scheduling requests, or other logistical challenges.